Refund Policy

At Sarvagyam Healthcare Pvt. Ltd., we are committed to providing high-quality medical testing services and ensuring that our patients have a positive experience. We understand that there may be circumstances where a refund may be requested, and we have developed this Refund Policy to address such situations.

By using our services, you agree to the terms outlined in this policy. Please read it carefully.

1. Refund Eligibility
Refunds are offered under specific conditions. The following situations are eligible for a refund:

Service Cancellation by Sarvagyam Healthcare Pvt. Ltd.: If we are unable to provide the medical test or service as scheduled due to reasons within our control (e.g., laboratory errors, technical failures, or unavailability of testing equipment), we will provide a full refund for the service not rendered.
Unsuccessful Sample Collection: If a sample collection is unsuccessful (e.g., blood draw, swab collection) due to reasons beyond the patient’s control (e.g., technical difficulties or healthcare provider errors), we will offer a refund for the testing fee or reschedule the test without additional charge.
Duplicate Testing: If duplicate tests were performed in error by our staff, we will refund the charge for the duplicate test.
Overpayment: If you have been charged more than the agreed price for a service due to system errors, billing mistakes, or any other reason, we will refund the overpaid amount.
Refunds may not be issued in the following circumstances:

Voluntary Cancellation by the Patient: If you decide to cancel or reschedule your test after the designated cancellation window (as outlined during booking), a cancellation fee may apply, and no full refund will be given.
Incorrect or Inaccurate Information Provided by the Patient: If the information provided during registration or sample collection is incomplete, incorrect, or misleading, and the test result is affected as a result, a refund will not be provided.
Test Results: Once test results are provided and are accurate based on the information provided, no refund will be offered based on dissatisfaction with the results. If you believe there was an error in the test, please contact our support team for clarification or re-testing options (at your own cost).
No-show or Missed Appointment: If you miss your appointment or fail to show up for your scheduled test, no refund will be issued.
2. Refund Request Process
If you believe you are entitled to a refund, please follow these steps:

Contact Customer Support:

Email us at [Insert Email Address] or call [Insert Phone Number] with your refund request. Be sure to provide the following information:
Your full name and contact details.
Date of the test/service.
Details of the issue or reason for the refund request.
Any relevant documentation (e.g., test booking confirmation, payment receipt, or other supporting documents).
Review and Verification:

Upon receiving your request, our team will review the details and verify the circumstances. We may request additional information to process your refund request.
Refund Approval:

If your refund request is approved, the refund will be processed within [Insert number of days, e.g., 7–10 business days]. Refunds will be issued using the same payment method used for the original payment.
Refund Confirmation:

Once the refund is processed, you will receive a confirmation via email or SMS, along with details of the refund amount and the transaction.
3. Refund Processing Time
Refunds are typically processed within 7-10 business days from the date the refund request is approved. The actual time for the refund to reflect in your account may vary depending on your payment method and financial institution. For credit card payments, it may take up to 30 days for the refund to appear on your card statement.

4. Non-Refundable Fees
Certain fees are non-refundable under any circumstances. These may include:

Late Cancellation Fees: If the cancellation or rescheduling occurs outside the allowed window for refunds.
Administrative Fees: If applicable, some tests may carry administrative or processing fees that are non-refundable once the service has been initiated.
Third-Party Fees: If there are third-party charges (e.g., insurance processing fees), these are non-refundable as they are out of our control.
5. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes to this policy will be posted on our website and will be effective immediately upon posting. Please review this Refund Policy periodically to stay informed about our refund practices.

6. Contact Information
If you have any questions or concerns regarding this Refund Policy, or if you need assistance with a refund request, please contact us:

Address : Sarvagyam Healthcare Pvt. Ltd.
UGF-C-2/50L, Viraj Khand, Gomtinagar, Lucknow, 226010
Phone: 8188883159/0522-3141640
Email: sarvagyamhealthcare@gmail.com

Important Notes:
Clear Communication: Make sure that all refund-related details, such as timelines and eligibility, are communicated to patients upfront during the booking process to avoid misunderstandings.
Local Regulations: You may want to tailor this policy to comply with consumer protection laws in your jurisdiction. For example, some regions may have specific rules regarding refunds for healthcare services, so it’s important to ensure that your policy aligns with local regulations.
Customer Satisfaction: While medical testing firms cannot always offer refunds for test results, ensuring patient satisfaction through customer support and the option for retesting (if applicable) may help improve overall service experiences.
Let me know if you would like any specific adjustments to this policy or more details about any section!