Sarvagyam Healthcare Pvt. Ltd. we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it. This policy applies to all users of our medical testing services, including patients, caregivers, healthcare providers, and anyone else who interacts with us.

1. Information We Collect

We may collect the following types of information from you:

• Personal Identification Information: Name, date of birth, address, phone number, email address, emergency contact details.
• Medical Information: Health history, test results, prescriptions, diagnosis, and other related medical records provided by you or your healthcare provider.
• Payment Information: Credit card details, billing information, and insurance data (if applicable).
• Usage Data: Information about how you use our services, including device information, IP address, and browsing behavior on our website or through our mobile applications.

2. How We Use Your Information

We may use your information for the following purposes:

• Providing Services: To process your medical tests, deliver test results, communicate with you about your health status, and offer related healthcare services.
• Billing and Payments: To process payments, verify insurance information, and send invoices or receipts for services rendered.
• Improving Our Services: To analyze trends, monitor the effectiveness of our services, and improve our offerings based on feedback and usage data.
• Compliance and Legal Requirements: To comply with applicable healthcare laws, regulations, and legal processes, such as HIPAA (Health Insurance Portability and Accountability Act) in the United States.
• Communication: To send you information regarding your test results, updates, promotions, and administrative notices.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following instances:

• Healthcare Providers and Laboratories: To facilitate the completion of your medical testing or to consult with other professionals regarding your health.
• Service Providers: We may share your information with third-party vendors who assist us in providing services, such as payment processors, IT service providers, and marketing agencies, but only for purposes directly related to our services.
• Legal and Regulatory Requirements: We may disclose your information if required by law, regulation, or legal process, such as in response to a subpoena or in connection with a lawsuit.
• Business Transfers: In the event of a merger, acquisition, or sale of the business, your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These safeguards include encryption, firewalls, secure servers, and access control measures.

However, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Retention of Information

We retain your personal and medical information only for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to request that your information be deleted, please contact us using the contact details provided below.

6. Your Rights and Choices

You have the following rights concerning your personal information:

• Access: You can request to access a copy of the personal and medical information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal or medical information.
• Deletion: You can request that we delete your personal or medical information, subject to certain legal obligations or retention periods.
• Opt-Out of Communications: You may choose to unsubscribe from promotional emails by following the “unsubscribe” link in the email or contacting us directly.

To exercise any of these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.

8. Third-Party Links

Our website or services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we update this policy, we will revise the “Effective Date” at the top of the document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Sarvagyam Healthcare Pvt. Ltd.
UGF-C-2/50L, Viraj Khand, Gomtinagar, Lucknow, 226010
8188883159/0522-3141640
sarvagyamhealthcare@gmail.com